Located in Hudson, MA
Pay: $21.50/hr
Job Full Description
We are seeking a Customer Service Representative for a financial services company in Hudson, MA. The Customer Service Representative provides phone-based support to customers, handling financial account inquiries, resolving issues, and supporting a positive customer experience.
Responsibilities:
- Field incoming calls regarding financial services products as well as general questions - Full training will be provide on the products
- Provide accurate information, resolve issues, and ensure a positive customer experience
- Coordinate with internal teams to resolve ongoing customer matters and provide timely updates
- Educate customers on financial services, digital tools, and delivery channels that improve convenience
- Submit and document sales referrals and customer interactions
- Maintain confidentiality and comply with all policies, procedures, and security standards
Requirements:
- High School diploma required
- At least 2+ years of phone customer service experience in high volume environment such as call center required
- Previous financial services or banking experience preferred
- Excellent communication (both verbal and written) skills
- Strong computer skills including MS Office
The hours are Mon-Fri 8AM-4:30PM. The pay rate is $21.50/hr. This can be a hybrid-remote position with 2-3 days/week in office once trained.
If interested, please send resume to jobs.actonma@expresspros.com or call 978-615-4221.
Benefits
- Medical, dental, and vision insurance
- Paid time off (PTO) and paid holidays
- 401(k) retirement plan
- Training and professional development opportunities
- Bonus program
- Competitive compensation
Acton, MA
2873
1740 Massachusetts Avenue
Suite C2
Boxborough, MA 01719
Apply Now Email Us