A1819
Located in Chelmsford, MA
Pay: $24.00
Job Full Description
Job Title: E-Commerce Customer Service Specialist
Location: Westford, MA
Salary: $24.00 - $24.50/hr
Schedule: 8:00 am – 5:00 pm.
Evaluation hire (permanent position)
Responsibilities of the E-Commerce Customer Service Specialist:
- Identify and follow through on leads in the CRM/ticketing system.
- Respond promptly to customer inquiries via various communication channels with a focus on first contact resolution.
- Provide customers with order confirmations and status updates to ensure their satisfaction.
- Document customer interactions, feedback, and resolutions in the CRM system.
- Maintain a high level of hand tool product knowledge and stay updated on key metrics, supply chain schedules, and new product offerings.
- Identify patterns or trends in customer feedback, inquiries, or complaints and provide feedback to relevant teams to improve products, processes, or services.
- Actively participate in team meetings, share knowledge and insights, & help colleagues
- Create and issue customer orders using the inventory management software, ensuring accuracy and timeliness in order processing.
- Respond to customer issues via tickets, phone, and email, logging and resolving them promptly while providing excellent customer service.
- Provide weekly status to target customers, ensuring that they are provided with necessary information.
- Manage back-orders efficiently, prioritizing and fulfilling them as stock becomes available, and notifying customers of unexpected delays.
- French-speaking preferred
Qualifications of the E-Commerce Customer Service Specialist:
- Bi-lingual. English and French speaking preferred
- High attention to detail and the ability to prioritize
- Some purchasing experience preferred
- Strong organizational skills
- Strong PC skills, including working with MS apps
- High school diploma or GED
Job Title: E-Commerce Customer Service Specialist
Location: Westford, MA
Salary: $24.00 - $24.50/hr
Schedule: 8:00 am – 5:00 pm.
Lowell (Nashua, NH), MA
2159
229 Billerica Road
Unit 5
Chelmsford, MA 01824
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