B011
Located in Chelmsford, MA
Pay: $26.00 - $28.00/hr
Job Full Description
Technical Support Specialist
Location: Chelmsford, MA
Salary: $26 - $28/hour (annual bonus plan)
Hours: 8:30am to 5pm, Monday through Friday
Summary: Leading manufacturing company seeks a highly motivated team player to help customers with technical support
Responsibilities of the Technical Support Specialist:
- Review and edit project layouts in the database.
- Communicate and collaborate with overseas designers via live chat.
- Address technical issues reported through customer service tickets in HubSpot.
- Assist the sales team with technical problem-solving.
- Participate in customer web meetings to provide technical support and training.
- Complete special projects when customers send parts for complete kit design.
Qualifications of the Technical Support Specialist:
- Ability to edit images, high attention to detail, and a sense of spatial awareness
- Some experience and understanding of 2D and 3D design/programming preferred.
- Ability to learn CAD Software.
- Strong computer skills are a must.
- Willingness to work overtime when necessary.
- Self-motivated and able to work both independently and within a team setting.
- Technical High School or associate’s degree required.
- Graphic design experience is a plus
- 3 years of professional experience preferred
Technical Support Specialist
Location: Chelmsford, MA
Salary: $26 - $28/hour (annual bonus plan)
Hours: 8:30am to 5pm, Monday through Friday
Lowell, MA
3429
229 Billerica Road
Unit 5
Chelmsford, MA 01824
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