Located in North Billerica, MA
Pay: $22 per hour
Job Full Description
Location: Billerica
Hours: 8 AM to 4:30 PM
Monday to Friday
Temp to Perm
Job purpose:
Provide customer service and administrative support for the procurement department by responding to customer requests, maintaining documentation and communicating customer needs between drivers and managers.
Duties and responsibilities:
- Collaborate with drivers and dispatchers to ensure timely services.
- Assist with procurement departments with coordination of workorders, emails, notes, data maintenance, and reporting.
- Complete new account setup and cancelation maintenance in CSS.
- Field new account calls and direct toward corresponding representative.
- Run and distribute transactional and operational reporting for corresponding departments.
- CSS database upkeep and maintenance including contact information, container, address, service instructions, and other necessary information.
- Organize and maintain procurement documents including contracts, discontinue service letters, equipment removal forms, etc.
- Act as an additional contact for NAC regarding incoming urgent communication, driver assistance, and regular back-and-forth communication.
- Answer, collect, and distribute customer request including service requests, service letters, transaction reports, service inquires, COI’s etc.
- Assist Procurement with Verizon Connect report generation and monitoring as needed.
- Performs other related duties as assigned, for the purpose of ensuring the efficient and effective operation of the business
- Answer phones for customer care related questions.
- Assist with Salesforce maintenance and other requested duties.
- Email all follow-up items to the appropriate people.
- Assist the Procurement Manager and Route Supervisors with procurement functions as needed.
Qualifications:
- High School diploma or equivalent
- Excellent customer service skills
- Must have a valid driver’s license
- Working knowledge of Microsoft Office, including Outlook, Excel, and Word
- Bilingual English and Spanish preferred
- Less than 5% travel requirement
Lowell, MA
3429
229 Billerica Road
Unit 5
Chelmsford, MA 01824
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