Located in Franklin, MA
Job Full Description
We are looking for Experienced Customer Service Representative to help our client grow an enthusiastic and engaged team in Franklin, MA.
Schedule: M-F (8am - 4:30pm) OT when needed
Pay Rate: $20 - $22/hr
Duties and Responsibilities / Essential Functions:
- Preparation of client orders by transferring data between systems so orders are ready for ticket processing
- Develops and maintains working knowledge of current durable medical equipment and company policies and procedures as well as all applicable insurance guidelines regarding eligibility for coverage and reimbursement.
- Processing supply requests
- Follow up and completion of required paperwork
- Daily correspondence with clients, referral sources, physician offices and funding sources
- Order tracking
- Resolving client issues
- Conduct cost analysis of existing and new orders
- Face to face marketing with new and existing referral sources and clients
- Completes phone calls efficiently and professionally
- Performs any directly related job duties as assigned my management.
- Carries out all position expectations in a professional manner
- Must maintain regular and predictable attendance
Required Education, Experience & Competencies:
- High School Diploma or GED
- Working knowledge of Windows based environment
- Microsoft Office product proficiency
- Strong communication Skills
- Detail oriented
- Health care experience A Plus
#NMA2982
Norwood, MA
2982
85 Astor Avenue
Suite 4
Norwood, MA 02062
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