Located in Franklin, MA
Pay: $23/hr
Job Full Description
We are seeking customer service representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Schedule: (M-F) 7am - 4pm
Pay Rate: $23/hr
Job Responsibilities:
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
Norwood, MA
2982
129 Morgan Drive
Suite 102
Norwood, MA 02062
Apply Now Email Us