Located in Novi, MI
Pay: $17-24/hr
Job Full Description
We are seeking a dedicated and enthusiastic Customer Service Representatives to join our client's teams in Livonia and Novi, MI. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires strong communication skills, attention to detail, and the ability to handle inquiries efficiently. If you have a passion for helping others and possess the necessary skills, we encourage you to apply.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, ensuring high-quality service.
- Provide accurate information regarding products and services to assist customers in making informed decisions.
- Handle customer complaints with professionalism and empathy, striving for resolution and satisfaction.
- Perform data entry tasks accurately and efficiently to maintain up-to-date customer records.
- Conduct outbound calling as needed to follow up on customer inquiries or provide additional support.
- Collaborate with team members to improve processes and enhance the overall customer experience.
- Utilize Microsoft Office applications effectively for documentation and reporting purposes.
- Maintain a thorough understanding of company policies, procedures, and product offerings.
Skills
- Proven experience in customer service or client services roles.
- Familiarity with call center operations is preferred.
- Excellent phone etiquette and interpersonal skills.
- Proficient in data entry with a high level of accuracy.
- Competency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong typing skills with attention to detail.
Farmington Hills, MI
2826
37457 Schoolcraft Road
Livonia, MI 48150
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