Located in Sterling Heights, MI
Job Full Description
Express Employment Professionals is seeking an experienced automotive Quality Liaison Coordinator to represent our client on-site, in Sterling Heights, MI. This is a full-time, contract role with the possibility of long-term. If you're passionate about automotive manufacturing, quality, and customer service, we want to talk to you!
Quality Liaison Coordinator Responsibilities: The Quality Liaison Coordinator is responsible for ensuring zero impact on the customer's assembly line due to product issues. Leads all customer concerns related to product; audit and validation of logistics and quality of finished products, serving the customer's needs and providing feedback on approvals, complaints, and providing suggestions for improvements.
- Investigate customer complaints and provide immediate feedback
- Responsible for customer follow-up , resolution, and closure of all complaints.
- Communicate and publish quality alerts
- Coordinate with Operations and Manufacturing to ensure on-time product delivery
- Develop and maintain strong customer relations
- Monitor and update KPIs
- Lead and manage customer liaisons
Quality Liaison Coordinator Qualifications:
- High school diploma or GED equivalent required
- 2 year degree in related field, or combination of education and related experience
- Minimum 2 years experience in automotive manufacturing quality
- Supervisory and training experience
- OEM experience
- Working knowledge of quality management systems and TPS
- Knowledge of automotive industry standards and manufacturing processes
- Ability to read blueprints, GD&T, and engineering drawings fluently
- Ability to lift 25# or more as necessary
- Development and implementation of processes
- Good communication and customer service skills
- Proficient with computers and technology
8:00am - 5:00pm Monday through Friday, overtime and weekends as required by customer production demands.
If you meet the above qualifications we invite you to apply to the position. All qualified candidates will be contacted to schedule an interview.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor.
About Express Employment Professionals: At Express Employment Professionals, we offer an array of job opportunities, including Light Industrial, Skilled Trades, Administrative, and Professional positions. We provide direct hire, evaluation-hire, and contract opportunities tailored to your skills and aspirations. Let our experienced team guide you towards a successful career path! E.O.E.
Rochester Hills, MI
3159
811 E South Boulevard
Suite 210
Rochester Hills, MI 48307
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