Job Title: Customer Service Representative (Evaluation-to-Hire)
Pay: $19.00/hour
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Classification: Evaluation-to-Hire
Are you a customer-focused professional with strong communication and organizational skills? We are seeking a Customer Service Representative to provide exceptional support to customers, distributors, and internal teams while ensuring accuracy in order processing and customer account management.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and customer service platforms in a professional and timely manner
- Audit equipment registrations and validate information for distributor payment processing
- Generate reports and provide accurate documentation to support accounting functions
- Research and resolve discrepancies, shortages, damaged goods, and customer concerns
- Receive, review, and enter customer sales orders accurately
- Ensure customer requests and inquiries are handled efficiently and effectively
- Obtain and maintain required documentation for order processing and record retention
- Collaborate with Sales, Service, and other internal departments to support customer needs
- Assist with special projects and provide backup support for team members as needed
Qualifications:
- Strong customer service and problem-solving skills
- Excellent attention to detail and organizational abilities
- Self-starter who takes initiative and works well independently
- Ability to communicate effectively with team members across multiple locations
- Strong data entry and administrative skills
Preferred Experience:
- Advanced proficiency in Microsoft Office, particularly Excel
- Experience with ERP systems, ticketing software, or Salesforce is a plus
- Previous customer service, order entry, or administrative experience preferred
Expected Results:
- Deliver exceptional support to customers and distributors
- Maintain accurate customer records and data integrity
- Process orders and documentation efficiently and accurately
- Build positive business relationships through timely communication and issue resolution
Why Join This Team?
- Stable Monday-Friday schedule
- Competitive starting pay of $19.00/hour
- Opportunity to develop valuable customer service and business operations skills
- Collaborative and professional work environment
- Long-term evaluation-to-hire opportunity with growth potential
If you're detail-oriented, customer-focused, and looking for a rewarding opportunity with room to grow, apply today!