We are seeking a professional, detail-oriented Customer Service Representative to support customers and coordinate daily service operations. This role serves as a primary point of contact for clients while working closely with internal teams, drivers, and service partners to ensure an exceptional customer experience.
Key Responsibilities
- Manage reservations, scheduling, and customer accounts.
- Assist clients via phone, email, and text with bookings, quotes, and service requests.
- Process billing, receipts, confirmations, and related documentation.
- Maintain accurate records and ensure high-quality data entry.
- Coordinate with drivers, vendors, and internal teams to ensure seamless service delivery.
- Monitor ongoing operations and respond to real-time changes or issues.
- Resolve customer concerns with professionalism and empathy.
- Conduct follow-up communications to ensure customer satisfaction.
- Support affiliate and third-party service coordination as needed.
Qualifications
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational abilities.
- Proficiency with Google Workspace and standard business software.
- Ability to quickly learn new systems and technology.
- Experience in customer service, hospitality, transportation, logistics, travel, or a related field preferred.
- Ability to multitask and perform effectively in a fast-paced environment.
Schedule
- Saturday and Sunday 6:30am-5:00pm and Monday-Tuesday 11:30am-10:00pm
Express Employment Professionals provides one of the most comprehensive benefits packages in the industry to contract workers.
- Sick and Safe Pay
- Medical benefits
- 401 K
- Direct Deposit
- Weekly Pay