Located in Plymouth, MN
Pay: $24-$29/hr
Job Full Description
New Opportunity - Contract 6 Months+
#3096OS
We are currently hiring for a IT Help Desk Support for a metal manufacturer in Minneapolis! In this role, this person will be the first point of contact for employees seeking technical assistant. This role is responsible for troubleshooting, diagnosing, and resolving hardware, software, phone system, cell phones, printers/copier and personal computer systems and network-related issues while delivering excellent customer to all levels of users.
Schedule: Daytime hours; Monday - Friday
Responsibilities
· Assist in day-to-day maintenance and operation of various systems/components:
o Desktop and server hardware
o Business applications
o Security systems
o Phone systems
o Networking systems
o Printer/Label/Imaging systems
· Assist in monitoring and responding to PC/LAN issues.
· Provide help desk support to local and remote users 24/7.
· Respond to issues, research appropriate remedial actions, and document the issue, action, and outcome of each request.
· Provide IT training and support for all users, tailoring instruction to skill level.
· Install/upgrade/configure/repair software (operating systems & applications)
· Install/upgrade/configure/repair hardware.
· Maintain inventory of equipment.
· Contact software/hardware vendors when issues can’t be resolved in-house.
· Perform QA functions for system installations/upgrades/modifications.
· Collect, compile, refine, and catalog system data.
· Identify and suggest possible opportunities and improvements regarding procedures, systems, and/or other remedial techniques.
· New Hire Onboarding:
o Set up accounts, permissions, and access in Active Directory, Microsoft 365, and other business applications.
o Prepare and configure hardware (laptops, phones, monitors, etc.) for new employees.
o Support first-day IT orientation and training for new hires.
· Termination/Offboarding:
o Disable accounts, email, and access according to security policies.
o Recover, wipe, and reimage company-issued devices.
- Ensure secure handling of data and compliance with company policies.
Preferred Qualifications/Skills
· High School Diploma or GED required
· Associate degree in Information Technology, Computer Science, or related field experience.
· Hardware Knowledge including-PC/laptop setup, printers, mobile devices, peripherals.
· Strong communication skills with the ability to explain technical issues to non-technical users.
· Strong knowledge of ERP systems (Epicor Preferred), Microsoft Windows 10/11 and Server operating systems, network design & security, routers/firewalls, VoIP, etc.
· Knowledge of CAD/engineering software (SolidWorks, AutoCAD, etc.).
· Ability to multi-task and prioritize in a fast-paced changing environment.
· Ability to independently follow documented procedures.
CALL/TEXT Express Employment Professionals - Plymouth, MN TODAY @ 763-746-3300
Plymouth, MN
3096
3021 Harbor Lane North
Suite 209
Plymouth, MN 55447
Apply Now Email Us