Located in Avenel, NJ
Pay: $18-$21/hr
Job Full Description
Now Hiring: Customer Experience Specialist (2 Openings Available)
Location: Metuchen, NJ
Schedule: Full-Time | Monday to Friday
Pay Rate: $18–$21 per hour (based on experience)
We are currently seeking two professional and dependable Customer Experience Specialists to join a high-performing team in Metuchen, NJ. This is an in-office position with a focus on accuracy, reliability, and customer support excellence.
About the Role:
As a Customer Experience Specialist, you’ll serve as a key liaison between the sales team and customers, ensuring a seamless order process from quote to delivery. This role demands professionalism, efficiency, and the ability to manage multiple priorities with accuracy and urgency.
Key Responsibilities:
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Handle inbound customer calls for orders, quotes, product availability, and order status
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Enter sales orders through phone, email, web, and EDI systems accurately and efficiently
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Generate product quotes for customers
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Prepare shipping documentation for both domestic and international deliveries
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Perform accurate invoicing, including freight and credit card processing
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Open and route incoming mail daily
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Provide administrative support to Sales and Customer Support teams
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Ensure adherence to ISO 9001 procedures
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Perform additional administrative tasks as assigned
Strict Requirements – Must Meet All Criteria Below:
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High School Diploma or GED
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1+ year of professional customer service or administrative experience
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Strong verbal and written communication skills
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Consistent and stable work history with clear longevity in previous roles
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No gaps or frequent job changes in the past 3–5 years
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Proficiency in Microsoft Office (Word, Excel, Outlook)
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Professional demeanor and phone etiquette
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Excellent organizational and multi-tasking skills
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Ability to work under deadlines in a fast-paced team environment
This is an excellent opportunity for individuals who take pride in their reliability, professionalism, and strong attention to detail. If you meet all of the qualifications listed above and are ready to commit long-term, we encourage you to apply today
#2089OS
Woodbridge-Avenel, NJ
2089
1148 St Georges Avenue
Suites 11 & 14
Avenel, NJ 07001
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