Located in Hicksville, NY
Pay: $22.00
Job Full Description
Overview
We are seeking a dedicated and dynamic HVAC Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and maintaining a positive company image. This role requires effective communication skills and the ability to handle inquiries and resolve issues efficiently. If you are passionate about helping customers and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Manage inbound and outbound calls to assist customers with inquiries, complaints, and requests.
- Provide accurate information regarding products and services while maintaining a high level of professionalism.
- Perform data entry tasks to update customer records and track interactions.
- Handle cash transactions accurately and securely when necessary.
- Analyze customer feedback to identify trends and areas for improvement.
- Collaborate with team members to enhance the overall customer experience.
- Maintain office organization by ensuring all documentation is up-to-date and accessible.
Skills
- HVAC background required!!
- Strong customer service skills with a focus on building rapport with clients.
- Proficiency in outbound calling techniques and effective phone etiquette.
- Ability to analyze information quickly and provide appropriate solutions.
- Excellent typing skills for efficient data entry tasks.
- Experience in cash handling is a plus.
- Sales experience is beneficial for upselling products or services when appropriate.
- Multilingual abilities are highly valued, enhancing communication with diverse clientele.
Farmingdale, NY
2127
565 Broadhollow Road
Suite 9E
Farmingdale, NY 11735
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