Located in Farmingdale, NY
Pay: 55k
Job Full Description
Technical Writing & Content Creation:
- Develop Documentation: Research, write, and maintain clear, user-friendly technical documentation, including user manuals, SOPs, FAQs, release notes, and troubleshooting guides.
- Information Architecture: Organize and structure information in a logical, easily navigable format using content management systems.
- Visual Integration: Incorporate diagrams, screenshots, infographics, and flowcharts to enhance understanding of complex systems.
- Quality Assurance: Edit and proofread documentation to ensure accuracy, consistency, and adherence to established style guidelines
Technical Trainer/Writer Job Responsibilities:
Conducts computer training needs assessment by collecting information on employee skillsets.
- Creates technical training programs according to requirements.
- Provides training schedules and agendas.
- Determines course content and objectives.
- Determines system utilization requirements by researching and testing systems.
- Evaluates technical employees and identifies areas needing improvement.
- Prepares training materials and sessions, in groups or individually.
- Reports data on completed courses, issues, and absences.
- Determines overall effectiveness of programs and training by listening to feedback and making improvements as necessary.
- Recruits and onboards new technical trainers.
- Maintains technical knowledge by attending educational workshops and reviewing publications.
Technical Trainer Qualifications and Skills
- Working knowledge of ERP usage covering various functional areas
- Working knowledge of IT
- Advanced technical skills in e-learning and mobile training
- Knowledge of Pharmaceutical or other technical manufacturing/warehousing/distribution industries
- Strong teaching and mentoring experience
- Computer skills and familiarity with Microsoft Office Suite
- Communication and interpersonal skills
Education and Experience Requirements
- A bachelor’s or associate degree in computer science, information technology, or a related field
- Preferred experience as a technical trainer, training specialist, or a similar role
- Professional technical training certification such as STT is preferred
#2127OS
Farmingdale, NY
2127
565 Broadhollow Road
Suite 9E
Farmingdale, NY 11735
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