Located in Greensboro, NC
Pay: $15.00
Job Full Description
Job Title
Customer Service Representative – Towing Company
Job Description
Express Employment Professionals is hiring a Customer Service Representative for a reputable towing and vehicle recovery company. This is a full-time, entry-level opportunity that requires excellent customer service skills, strong attention to detail, and consistent attendance.
This role involves working in a fast-paced environment handling incoming calls, entering vehicle data, and assisting customers who may be frustrated or upset. Reliability is essential — attendance is strictly enforced.
Responsibilities
As a Customer Service Representative, you will play an essential role in the daily operations of the towing company. Your duties will include:
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Answering incoming calls from customers, impound lots, and businesses.
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Logging vehicle information including VIN numbers, license plates, tow locations, and costs.
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Accurately entering data into the system for every vehicle processed.
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Preparing and sending invoices or bills to customers and companies.
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Providing clear, professional, and empathetic service to customers — including those who may be upset or frustrated.
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Coordinating with drivers and dispatch to ensure accurate recordkeeping.
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Managing confidential vehicle and customer information.
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Maintaining consistent attendance and punctuality.
Requirements
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Strong customer service and communication skills.
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Excellent data entry and computer skills (accuracy and speed required).
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Ability to stay calm and professional when handling angry or emotional customers.
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Strong attention to detail and organizational skills.
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Reliable attendance — no absences tolerated during the probationary period.
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Monday – Friday 8:30 AM to 6:00 PM (must be punctual every day).
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High School Diploma or equivalent required.
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Previous office, call center, or dispatch experience is a plus.
Skills & Qualifications
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Customer service and problem-solving.
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Computer proficiency (Microsoft Office, data entry systems).
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Strong verbal and written communication.
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Professional attitude and ability to multitask.
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High degree of accuracy and attention to detail.
Shifts & Hours
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Full-time, Monday – Friday: 8:30 AM – 6:00 PM.
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Attendance is mandatory — missing even one day may result in termination.
Pay & Benefits
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$15.00 per hour.
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Weekly pay through Express Employment Professionals.
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Health insurance options available.
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Supportive, fast-paced work environment.
Why Join Us?
This position is ideal for someone who thrives in a structured, fast-paced customer service environment and wants to gain valuable experience in logistics and administrative work. If you are dependable, organized, and can handle challenging conversations with professionalism, this could be a great long-term fit for you.
Greensboro South, NC
3252
1622 Stanley Road
Suite 102
Greensboro, NC 27407
Apply Now Email Us