Located in Greensboro, NC
Pay: $$17-$18. (Based on Experience)
Job Full Description
Customer Service Representative
Job Description
Express Employment Professionals is hiring a professional and dependable Customer Service Representative for a full-time, on-site opportunity. This position combines customer service, receptionist, and administrative support responsibilities and requires someone who is confident communicating over the phone while managing documentation and computer-based tasks.
We are seeking an organized, detail-oriented individual who can successfully multitask in a busy office environment while maintaining a professional and helpful approach with customers, callers, and internal departments.
Responsibilities
- Answer incoming telephone calls professionally and courteously.
- Assist callers with general questions and direct calls to the appropriate department or team member.
- Receive, review, and process documentation accurately.
- Ensure paperwork and electronic documentation are routed to the correct departments.
- Perform general receptionist and administrative support responsibilities.
- Enter, update, and maintain information within company computer systems.
- Use Microsoft Outlook for email communication, scheduling, and daily correspondence.
- Work on phones and computers for extended periods throughout the workday.
- Manage multiple responsibilities and priorities simultaneously.
- Maintain organized electronic and physical documentation.
- Communicate effectively with customers and internal departments.
- Maintain confidentiality and professionalism when handling customer or company information.
- Assist with additional administrative and customer service responsibilities as needed.
Requirements & Qualifications
- High school diploma or equivalent required.
- Previous customer service, receptionist, administrative, or office experience preferred.
- Strong professional phone skills and proper phone etiquette.
- Strong computer skills and ability to navigate multiple systems.
- Experience with Microsoft Outlook preferred.
- Comfortable working on phones and computers for extended periods.
- Strong multitasking and organizational abilities.
- Excellent attention to detail and documentation accuracy.
- Professional verbal and written communication skills.
- Ability to prioritize tasks effectively in a busy office environment.
- Dependable, dedicated, and committed to maintaining consistent attendance.
- Willingness and ability to learn new processes, systems, and responsibilities.
Shifts & Hours
1st Shift: 8:00 AM – 5:00 PM
- Full-Time
- On-Site Position
- Overtime as needed
Pay & Benefits
- $17.00 – $18.00 per hour, dependent on prior experience.
- Weekly pay through Express Employment Professionals.
- Health, Dental, and Vision insurance options available.
- Long-term employment opportunity.
Greensboro South, NC
3252
1622 Stanley Road
Suite 102
Greensboro, NC 27407
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