Located in Canton, OH
Job Full Description
We're Hiring: Customer Success Manager
Team: Customer Experience
Are you passionate about building relationships, solving problems, and helping customers thrive?
At Express Pros, we believe success is a shared journey-and we're looking for a Customer Success Manager to lead the way.
What You'll Do
- Be the trusted advisor for our customers, guiding them from onboarding to long-term success
- Proactively identify opportunities to improve customer satisfaction and retention
- Collaborate cross-functionally with Sales, Product, and Support to deliver seamless experiences
- Analyze customer data to uncover insights and drive strategic improvements
- Advocate for the customer voice internally to shape our roadmap and priorities
What You Bring
- 3+years in customer success, account management, or a related role
- Exceptional communication and relationship-building skills
- A knack for problem-solving and a proactive mindset
- Empathy, curiosity, and a drive to make a real impact
Why Join Us?
- A mission-driven team that values collaboration and innovation
- Competitive salary, benefits, and flexible work options
- Opportunities for growth, learning, and leadership
- A culture that celebrates wins and learns from losses
#3415OS
Canton, OH
3415
4675 Dressler Road Northwest
Canton, OH 44718
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