ZXB99
Located in Columbus, OH
Pay: $18
Job Full Description
Job Summary:
We are seeking a Bilingual Customer Service Representative who is fluent in [specify languages, e.g., English and Spanish] to join our team. In this role, you will serve as the first point of contact for customers, providing support via phone, email, or chat. You will be responsible for handling inquiries, resolving issues, and ensuring an exceptional customer experience in both languages.
Key Responsibilities:
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Respond to customer inquiries in a professional and courteous manner in both English and [Second Language].
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Handle customer concerns and complaints with patience and empathy.
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Provide accurate information about products, services, billing, and policies.
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Document all customer interactions in the company’s CRM system.
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Escalate complex issues to the appropriate departments as necessary.
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Maintain customer satisfaction through timely and effective communication.
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Adhere to company procedures and quality standards.
Qualifications:
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High school diploma or equivalent; some college preferred.
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Proven experience in customer service, call center, or related field.
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Fluent in English and Spanish– both written and spoken.
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Strong communication and interpersonal skills.
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Ability to multi-task and stay organized in a fast-paced environment.
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Basic computer skills and familiarity with CRM systems.
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Problem-solving mindset with a customer-first attitude.
Preferred Skills:
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Previous experience in a bilingual call center setting.
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Knowledge of industry-specific terms (e.g., healthcare, finance, utilities).
Columbus (Northeast), OH
3117
4207 East Broad Street
Suite A
Whitehall, OH 43213
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