M735
Located in Tipp City, OH
Job Full Description
Robotic Field Service Technician – Tipp City, Ohio | Full-Time
Location: Tipp City, Ohio (Remote candidates considered based on location)
Job Type: Full-Time
Industry: Robotic Welding Equipment / Automation
Travel: Up to 50%
About the Job
A growing and progressive robotic welding equipment supplier is seeking an experienced Robotic Field Service Technician to join our team in Tipp City, Ohio. This role is ideal for a hands-on technician experienced in robotics, welding applications, troubleshooting, and field service support. Remote candidates will be considered depending on location.
If you enjoy problem-solving, traveling, and working directly with customers to keep robotic welding systems performing at their best, this opportunity is for you.
Key Responsibilities
Essential Duties
- Provide technical support to customers including installation, startup, preventive/corrective maintenance, system modifications, and ongoing application support.
- Perform emergency corrective maintenance in the field using advanced troubleshooting on a wide range of robot models and peripheral equipment.
- Deliver in-depth troubleshooting via phone for customers experiencing equipment or application issues.
- Perform on-site and in-house preventive and corrective maintenance.
- Follow all company and customer safety standards while working in the field.
- Complete all service-related paperwork accurately and on time.
- Communicate service-related issues to Regional Sales Managers (RSM) and coordinate sales opportunities.
- Provide technical support to other Field Service Technicians and distributors.
- Assist customers with application, process, and robotic welding issues both in the field and by phone.
Secondary Duties
- Support Customer Service with identifying repair parts and spare parts needs.
- Perform in-house and on-site demos for customers.
- Assist with in-house and on-site training sessions for both standard and non-standard training programs.
- Help customers with equipment modifications, upgrades, or retrofits.
- Partner with sales and assist RSMs during customer visits when requested.
- Perform courtesy visits and initiate service contract opportunities with customers in the region.
Qualifications
Required Education & Experience
- Associate’s Degree in a technical field or equivalent combination of education and experience.
- 3–5 years of related technical or field service experience.
- Minimum 2 years of robotic repair experience (Required).
Required Skills & Knowledge
- Strong understanding of robotics, welding applications, electronics, computers, pneumatics, and hydraulics.
- Ability to read and interpret mechanical, electrical, electronic, pneumatic, and hydraulic schematics and diagrams.
- Excellent troubleshooting, analytical, and communication skills (verbal & written).
- Ability to work independently with minimal supervision.
- Willingness to travel 25–40%, with capability to travel up to 50% when required.
Sidney, OH
2905
1660 Gleason Street
Sidney, OH 45365
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