Technical Sales & Customer Support Representative
We are seeking a motivated and customer-focused Technical Sales & Customer Support Representative to support customers, promote equipment-related software solutions, and build strong business relationships. This position combines technical knowledge, customer service, and outside sales responsibilities, with significant travel throughout the United States and Canada.
Job Duties
- Develop and maintain relationships with existing and prospective customers
- Conduct face-to-face sales meetings and product demonstrations
- Promote and support software applications designed for industrial equipment
- Identify customer needs and recommend appropriate products and solutions
- Provide technical support and customer service before and after sales
- Read and interpret wiring schematics and technical documentation
- Assist customers with product implementation, troubleshooting, and training
- Achieve sales goals and support business growth initiatives
- Maintain accurate customer records, activity reports, and sales documentation
- Collaborate with internal departments to ensure customer satisfaction
- Travel regularly to customer locations throughout the United States and Canada
Qualifications
- Previous experience in customer service, technical sales, industrial sales, or account management preferred
- Strong technical aptitude and mechanical understanding
- Ability to read and understand wiring schematics and technical drawings
- Strong computer skills and comfort working with software applications
- Excellent verbal and written communication skills
- Proven ability to build relationships with customers and solve problems effectively
- Strong organizational skills and ability to manage multiple priorities
- Self-motivated with the ability to work independently
- Valid driver's license required
- Ability to travel extensively for customer visits and business development activities
Travel Requirements
- Approximately 60% travel throughout the United States and Canada
- Travel expenses reimbursed in accordance with company policy
- Primarily weekday travel with minimal or no weekend travel required
Physical Requirements
- Ability to sit, stand, walk, and travel frequently
- Ability to lift and carry product samples, equipment, or materials as needed
- Ability to work independently at customer locations and industry events
Benefits of the Position
- Stable full-time employment
- Opportunity to combine technical knowledge with customer-facing sales responsibilities
- Reimbursed business travel expenses
- Professional development and training opportunities
- Career growth potential in technical sales and customer support
If you are technically inclined, customer-focused, and enjoy traveling while helping customers find effective solutions, we encourage you to apply.