Located in Holland, OH
Pay: $17 per hour FIRM
Job Full Description
Holland, OH
Monday-Friday
8A-430P
$17 per hour FIRM
Responsibilities:
• Providing remote applications support via phone and email.
• Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
• Accurately document & record technical support calls and events into our customer relationship management system.
• Identify and resolve technical inquiries over the phone in a timely manner.
• Assist and train customers with new and existing equipment over the telephone.
• Assist customers with wiring our products, wire colors and positions.
• Follow communication procedures, guidelines, and policies.
• Order Entry: Placement of orders and exchanges.
• Some travel may be required for installation and training.
Requirements:
• Thorough knowledge of Windows PC environments and associated components.
• Working knowledge of LAN
• Computer Skills: Proficient in Microsoft operating systems. Advanced knowledge of computer hardware including network setups.
• Excellent communication, listening, and problem-solving skills.
• Positive Attitude, Analytical Skills, and Critical Thinking.
• Proven customer support experience or experience as a client representative.
• Ability to multi-task, prioritize, and manage time effectively.
#TOH
Toledo, OH
1349
5350 Airport Highway
Suite 104
Toledo, OH 43615
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