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Toledo (North), OH

240 West Alexis Road, Unit A, Toledo, Ohio 43612

Toledo, OH

5350 Airport Highway, Suite 104, Toledo, Ohio 43615

Job Details

Technical Support July 10, 2025

Located in Holland, OH

Pay: $17 per hour FIRM

Job Full Description

Holland, OH

Monday-Friday 8A-430P

After Training: 930A-6P

$17 per hour FIRM

 

Responsibilities:

  • Providing remote applications support via phone and email.
  • Answer customer phone calls, assist callers with a variety of issues, including software and hardware troubleshooting.
  • Accurately document & record technical support calls and events into our customer relationship management system.
  • Identify and resolve technical inquiries over the phone in a timely manner.
  • Assist and train customers with new and existing equipment over the telephone.
  • Assist customers with wiring our products, wire colors and positions.
  • Follow communication procedures, guidelines, and policies.
  • Order Entry: Placement of orders and exchanges.
  • Some travel may be required for installation and training.

Requirements:

  • Thorough knowledge of Windows PC environments and associated components.
  • Working knowledge of LAN
  • Excellent communication, listening, and problem-solving skills.
  • Positive Attitude, Analytical Skills, and Critical Thinking.
  • Proven customer support experience or experience as a client representative.
  • Ability to multi-task, prioritize, and manage time effectively.

Experience:

  • 1-2 years technical customer support
  • Prior help desk experience 
  • Basic troubleshooting

 

 

 

#TOH

 

Toledo, OH
1349
5350 Airport Highway
Suite 104
Toledo, OH 43615

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