Located in Boardman, OH
Pay: $20-$24/hour
Job Full Description
An office equipment supply company in Boardman is looking for an experienced Field Service Technician to join their team!
Summary: The Field Service Technician (FST) is responsible for repairing and maintaining office equipment, ensuring client satisfaction at assigned accounts, and occasionally supporting additional clients. Duties include on-site repairs at customer locations, in-house work at the home office, and customer training for network implementation.
Essential Duties and Responsibilities:
- Perform repairs and preventative maintenance for assigned accounts, targeting 100% client satisfaction
- Discuss repair needs with clients and interpret their requirements effectively
- Complete assigned technical training courses
- Meet performance appraisal standards
- Attend required meetings and safeguard company property
- Maintain a professional appearance and conduct
- Assist sales team as needed and maintain technical proficiency
- Call ahead to customers and manage car-stock inventory
- Submit weekly mileage sheets and maintain technical literature
- Perform additional tasks as assigned by management or supervisor
Qualifications:
- Preferred: 1+ year of industry experience with Ricoh, Brother, or HP products in troubleshooting, repair, and maintenance of printing/copying equipment
- Applicable related field experience (or military equivalent) is a plus
- Strong customer service/communication skills, work ethic, and commitment to client relations
- Must pass a criminal background check, have reliable transportation with the ability to drive in all weather conditions, valid insurance, and a good driving record
Benefits Package:
- Starting salary: $20.00 - $24.00/hour, adjustable based on experience and certifications
- Mileage reimbursement
- Company-provided shirts, laptop, and cell phone
- Health care
- 401(k)
- Holiday pay
- PTO
- No after-hours shifts or weekends
If you are interested in this position, please call Express Employment Professionals at 330-333-7031
Youngstown, OH
2974
5815 Market Street
Suite #1
Boardman, OH 44512
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