Located in Grove, OK
Pay: $12.00+
Job Full Description
We are seeking a friendly and professional Customer Service Representative to join our team in the Grove/Vinita area. As the primary point of contact for our customers, you will play a vital role in ensuring a positive experience by handling inquiries, resolving issues, and providing detailed information about our products and services.
Key Responsibilities:
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Inquiry Handling: Respond to customer questions via phone, email, and in-person in a timely and professional manner.
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Problem Resolution: Identify and assess customers' needs to achieve satisfaction; troubleshoot and resolve complaints with empathy and patience.
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Order Processing: Accurately process orders, returns, and exchanges while maintaining detailed records of customer interactions in our CRM system.
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Product Knowledge: Maintain up-to-date knowledge of company products, services, and policies to provide accurate information to clients.
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Team Collaboration: Work closely with other departments (Sales, Billing, Logistics) to ensure a seamless customer journey.
Qualifications:
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Experience: 1+ years of experience in a customer-facing role (retail, hospitality, or office settings).
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Skills: Excellent verbal and written communication; strong active listening and problem-solving abilities.
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Technical: Proficiency with Microsoft Office and familiarity with CRM software (training provided).
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Physical: Ability to sit for extended periods and multitask in a fast-paced environment.
Vinita, OK
1969
117 Anchor Rd
Grove, OK 74344
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