Job Details

Patient Financial Service Representative November 12, 2025

G433

Located in Coquille, OR

Pay: $20-25/DOE

Job Full Description

Purpose/Description-

• The Patient Account Representative performs a wide variety of duties in support of the department, which may include, but are not limited to posting of patient and insurance payments, medical billing, account follow-up and credit balance review for complex (high dollar and/or specialty) accounts requiring advanced knowledge of multi-payer systems and all specialty billing procedures and contracts.
• Accurately posts payments from third party carriers and patient payments to accounts. Post/documents on accounts rejection notices from third party carriers. Performs daily reconciliation of payments posted to billing system to payment batch and resolves discrepancies. Recognizes problems in payment amount or indicated patient and resolves and/or brings attention to the appropriate manager.

 

Experience: 

• (1) Year healthcare payment posting experience required.
• 1-3 years of hospital or physician billing and collections experience is required.
• Working knowledge of ICD-10 and CPT codes.
• Candidates must be able to work with high volume of work while maintaining attention to detail and accuracy and demonstrate excellent oral and written communication skills.
• Strong knowledge of computer billing systems.
• Working knowledge of insurance processes, collection procedures and regulations.
• Professional attitude, demeanor and work ethic.

 

Duties and Responsibilities-

Essential Duties:

• Balances daily payment posting
• Comput allowances and adjustments, if appropriate
• Make transfers and corrections to patients’ accounts
• Resolves credit balances posted daily
• Recognizes payment inconsistencies and anomalies and informs appropriate supervisor
• Prepare requests for refunds
• Research and correct any out of balance situations
• Research unapplied payments with a phone call
• Ensure all claims are accurately transmitted daily through claim scrubber and MMIS website.
• Correction of any errors that would impact on the electronic submission of claims, the acceptance of claims by the payer.
• Timely and accurate submission of mailed paper claims and required attachments.
• Complete follow-up claims in a timely basis according to the productivity guidelines for account follow-up goals.
• Pursue unpaid accounts by telephone or electronic inquiry to determine status of payment in accordance with department follow-up timelines.
• Process correspondence with adherence to the Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Provide feedback to management regarding any issues or repetitive errors that may be encountered during claim review and submission.
• Works required biller/collector worklists daily.
• Following up on patient accounts and verifying insurance information for billing patient claims.
• Researching rejected bills and obtained necessary information from patients and facilities.
• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards.
• Completes special assignments and projects with minimal supervision and consistently meets the department’s performance, production, and quality standards.
• Performs other duties as assigned

 

Roseburg, OR
2106
741 Northeast Garden Valley Boulevard
Roseburg, OR 97470

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