The Sales and Account Coordinator serves as a central point of contact for customers while supporting both sales and purchasing functions. This role combines customer relationship management, order processing, and vendor coordination to ensure smooth day-to-day operations.
This is an assistant-level position with high visibility, requiring strong communication skills, attention to detail, and the ability to manage multiple responsibilities across customer accounts, sales activity, and purchasing support.
Key Responsibilities
- Serve as a primary point of contact for customers, handling inquiries related to products, pricing, order status, and general support
- Build and maintain strong client relationships through consistent communication and follow-up
- Provide order updates, shipment tracking, and resolution of service-related issues
- Support the sales team with customer account maintenance and ongoing needs
Sales Support
- Process web and internal sales orders accurately and efficiently
- Process daily invoicing, including credit card transactions and sales order billing
- Assist with pricing requests, quotes, and sales documentation
- Review open orders and proactively follow up on discrepancies or delays
- Manage Returns Merchandise Authorizations and related credits
Purchasing and Vendor Coordination
- Assist with purchasing activities including issuing purchase orders and coordinating with vendors
- Process vendor invoices and ensure alignment with orders and receipts
- Support drop ship orders and vendor communication to meet customer timelines
- Partner with internal teams to address supply or fulfillment issues
Operations and Administrative Support
- Enter certifications and documentation into ERP systems with a high level of accuracy
- Maintain organized and up-to-date customer and order records
- Support inventory accuracy efforts, including cycle counts and data updates
- Coordinate internally with sales, purchasing, and leadership on order flow and special requests
Knowledge, Skills, and Qualifications
- Experience in a customer-facing role that includes elements of sales support, account management, or purchasing coordination
- Comfortable handling a mix of responsibilities across customer service, sales, and operations
- Proficiency in Microsoft Office, including Word, Outlook, and Excel
- Experience with ERP and CRM systems preferred
- Strong communication skills with a professional and customer-focused approach
- High attention to detail with strong organizational and multitasking abilities
- Ability to work effectively in a fast-paced, team-oriented environment