ES&S5
Located in Allentown, PA
Pay: $18.00/hr.
Job Full Description
Eastern PA's leader in Scrap Metal Recycling is seeking a Customer Service Representative for their Scale House in Allentown, PA.
The customer service representative will be responsible for purchasing incoming scrap from customers, entering information into computer and paying customers. The other main responsibility of the Customer Service Representative is to assist the Dispatcher on duty, as well as other administrative duties assigned as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES Include but are not limited to the following:
- Request and maintain updated driver’s licenses on file for all customers. Enter essential business/personal information as required to complete transactions while maintaining excellent customer relations. Directs customers safely through the yard for material drop off.
- Pay customers via check or cash upon transaction completion. Close out cash drawer on a daily basis. Employee is responsible for accurate accounting of all money’s, including petty cash.
- Has general knowledge of grading scrap metal materials, including ferrous and non-ferrous for purpose of purchasing material and proper direction of customers to drop off locations.
- Has general knowledge of weekly and/or monthly pricing for both purchase of scrap from customers and sale of scrap to receiving mills. Employee must be able to understand spreads of pricing of special purchases.
- Handle incoming calls on multi-line phone system. Direct and transfer calls via intercom system. Take accurate phone messages including name, company, phone number and message. Direct customers and vendors to proper personnel.
- Prepare weekly packing slips for material to be shipped to various locations.
Assist Dispatcher in the following areas:
- Complete daily “inbound” scrap tickets
- Communicate schedule to drivers as directed by Dispatcher
- Read and understand Driver’s schedules
- Prepare Bill of Lading for outgoing material
- Assist in maintaining all necessary record keeping for inbound and outbound materials
- Assist in preparing, faxing, emailing documentations needed (rates, schedules, confirmation, etc.)
- Assist in making phone calls to customers and vendors as required
Company offers EXCELLENT benefits package and opportunities for growth as well as consistent overtime.
Monday - Friday from 7:00am - 4:30pm
Saturday 7:00am - 12:00pm
If you are interested, please apply today!
Allentown-Bethlehem West, PA
1755
795 Roble Road
Suite C
Allentown, PA 18109
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