Located in Pittsburgh, PA
Pay: $$23-$26/hr.(boe)
Job Full Description
Job Description:
- Responsibilities of the Customer Service Representative include the following:
- Services existing accounts, quote product to clients, obtains orders.
- Submits quote requests and place orders to manufacturing partners.
- Resolving customer complaints.
- Coordinate installation appointments for Pittsburgh office and independent contractors in conjunction with technicians, contractors, and management.
- Maintains basic inventory records to ensure product is on hand for order fulfillment.
- Establish and maintain client records. Determine correct resolution to client complaints; take corrective action and monitor results.
- Communicate with billing department to ensure proper billing to contracts, other third- party payers and client/patients for all products and services delivered.
- Perform other duties as assigned by Managing Partner.
Schedule: Monday – Friday; 8:30am -4:30pm
Qualifications
- One year of experience in HME Customer Service
- Insurance reimbursement knowledge and health insurance billing experience
- Computer skills that include word processing, and efficient use of the internet, Gmail and Microsoft Suite.
- Salesforce and QuickBooks experience is a plus but not required.
- Effective interpersonal, time management and organizational skills, with strong attention to detail.
- Ability to recognize and direct information to the appropriate health care provider.
- Ability to operate in a fast-paced environment.
- Excellent communication skills.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Pittsburgh (North/Downtown), PA
3434
1006 West View Park Drive
Pittsburgh, PA 15237
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