PM02
Located in Cleveland, TN
Pay: 15.00
Job Full Description
We pride ourselves on our exceptional customer service and seamless online shopping experience. We are currently seeking a detail-oriented and enthusiastic Customer Service Representative to join our team and assist with web order inquiries and issues.
Key Responsibilities:
- Order Management: Process and manage web orders from receipt to fulfillment, ensuring accuracy and timely delivery.
- Customer Support: Respond promptly to customer inquiries via email, chat, and phone, providing excellent service and resolving issues related to web orders.
- Issue Resolution: Investigate and resolve order discrepancies, shipping issues, and product inquiries, ensuring customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of our product offerings to assist customers effectively and provide accurate information.
- System Navigation: Utilize the company's order management system to track orders, update customer information, and manage inventory.
- Feedback Collection: Gather customer feedback and report common issues to help improve the online shopping experience.
Qualifications:
- Experience: Previous customer service experience, preferably in an e-commerce or retail environment.
- Communication Skills: Excellent verbal and written communication skills, with a professional and friendly demeanor.
- Technical Proficiency: Comfortable navigating online order systems, CRM software, and other customer service tools.
- Problem-Solving: Strong problem-solving skills with the ability to think on your feet and handle challenging situations.
- Detail-Oriented: Meticulous attention to detail to ensure order accuracy and resolve issues efficiently.
- Team Player: Ability to work well in a team environment and collaborate with different departments.
- Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
Preferred Qualifications:
- Education: High school diploma or equivalent; some college coursework or degree preferred.
Cleveland, TN
2146
213 Ocoee Crossing Northwest
Cleveland, TN 37312
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