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Quote Preparation & Sales Support
Prepare all TFA/S (Testing, Final Acceptance/Startup) service quotes and manage related sales orders, ensuring accurate scope, contractual limits, and billing rules.
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Vendor & Technician Coordination
Issue purchase orders, schedule vendors and service providers, and dispatch technicians to customer sites efficiently.
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Expediting & Reporting
Track, compile, and expedite technician reports and timesheets to maintain timely project workflows.
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Billing & Invoice Management
Produce and submit invoices for services, then follow up to ensure timely customer payments.
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Customer Support
Serve as the primary support contact for customer service requests; escalate technical repair or replacement needs to Sales.
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Warranty Processing
Coordinate and process warranty orders approved by Project Management or the Service Manager.
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Parts Management
Define and recommend spare parts lists for customers, supply quotations, and oversee expedited parts orders through purchasing, planning, production, and shipment, ensuring RUSH orders are prioritized.