We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.
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Handle Customer Interactions: Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.
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Provide Product/Service Information: Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.
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Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.
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Process Orders and Requests: Accurately process customer orders, returns, or account updates in the company’s CRM system.
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Maintain Records: Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.
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Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
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Collaborate with Team: Work closely with team members and other departments to ensure seamless customer experiences.
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Stay Informed: Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.