Located in Allen, TX
Job Full Description
Job Title: IT & Systems Support Specialist
Location: Collin County, TX
Employment Type: Full-Time or Contract
Pay: Based on Experience (DOE)
About the Role:
We are actively recruiting IT & Systems Support Specialists! We regularly partner with organizations in need of skilled IT professionals to support infrastructure, end users, and daily tech operations. By applying, you’ll join our candidate network and be among the first we reach out to when a matching opportunity becomes available. If you’re reliable, technically sharp, and looking for your next IT role—we want to hear from you!
Key Responsibilities:
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Provide technical support for hardware, software, and network issues
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Troubleshoot and resolve user-reported issues in a timely manner
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Install, configure, and maintain desktops, laptops, printers, and mobile devices
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Support Windows/Mac operating systems and various business applications
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Maintain Active Directory, user permissions, and system access
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Document support processes and maintain internal knowledge bases
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Collaborate with other IT team members and vendors to resolve escalated issues
Qualifications:
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2+ years of experience in IT support, help desk, or systems administration
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Familiarity with Windows Server, Office 365, Active Directory, and networking fundamentals
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Experience with ticketing systems (e.g., Zendesk, Freshdesk, ServiceNow)
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Strong problem-solving and customer service skills
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Ability to prioritize tasks and manage time effectively
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Certifications like CompTIA A+, Network+, or Microsoft certifications are a plus!
How to Apply:
Interested applicants can apply VIA this opening, as well as send your resume to jobs.allentx@expresspros.com and we will call you to schedule an interview with our Employment Specialist, Jennifer Erbynn.
Allen, TX
2452
402 West McDermott Drive
Allen, TX 75013
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