Job Details

Schedule: Monday–Friday, 8:00 a.m. to 5:00 p.m.
Compensation: $25.00 per hour
Work Environment: On-site (not remote)

Location: McKinney, TX
Dress Code: Business casual

Position Overview

We are seeking a detail-oriented and customer-focused professional to support daily customer service operations within a manufacturing environment. The Customer Service Support Specialist plays a key role in ensuring our service, quality, and delivery standards are met consistently. This position reports directly to the Director of Sales.

Key Responsibilities

• Collaborate with internal customer service and sales teams to ensure seamless communication.

• Provide timely, accurate information to customers regarding pricing, order status, scheduling, and shipping.

• Partner with the manufacturing team to address quality and delivery issues as needed.

• Build and maintain positive relationships with new and existing customers.

• Act as a liaison between customers and sales account managers.

• Efficiently resolve customer inquiries and account issues with professionalism and accuracy.

• Manage sales order entry, schedule shipments, and update customers accordingly.

• Maintain accurate customer data in internal systems.

• Set up new customer accounts and prepare monthly service reports.

• Coordinate with freight carriers and generate customer correspondence as needed.

• Input production data into the internal FMP system and assist with production line scheduling.

• Order and track raw material inventory to support production schedules.

Qualifications

• We are seeking candidates with strong interpersonal and customer-facing skills and a consistent work history.

• Minimum of 5 years in customer service, service delivery, or related roles (manufacturing industry experience preferred)

• Excellent communication skills, both written and verbal

• Strong organizational and problem-solving abilities

• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment

• High level of professionalism and attention to detail

• Comfortable engaging and collaborating with the sales team

• Experience with data entry and production systems a plus

This is an excellent opportunity for someone who thrives in a structured, team-oriented environment and enjoys building long-term customer relationships. If you're looking for a stable role where you can make a direct impact, we'd love to hear from you. Interested applicants should apply via this opening and we will call you to schedule an interview.