G677
Located in Arlington, TX
Pay: $23/$24HR
Job Full Description
Full-time Customer Service Representative Position
Due to the increase in orders and work from our current and new customers, we are seeking to add a Customer Service position to better serve our customers' needs.
Responsibilities:
Phone etiquette is important. You will field about 25-50 calls per day from customers and sales team.
Consistently build the customer relationship and confidence in our company with every interaction.
Focus on retention of every client while providing excellent customer service
Keep updated records and detailed documentation of customer interactions, concerns, and complaints in a paperless database system
Confidently address customer's concerns and complaints including those of upset clients
Use good judgment to discern what issues may be urgent and need a manager's attention immediately and what you may be able to problem solve on your own
Fast-paced and professional environment
Because you will be interacting with the customers in person on a regular basis, professional appearance and professional etiquette is required on a daily basis.
Required Skills and Qualifications:
Prior customer service experience
Extensive knowledge of Windows OS programs.
Strong communication skills, both oral and written
Active listening skills
Minimum 45 WPM typing speed
Ability to work well with others as a team
Multi-tasking skills and the ability to work well under pressure
Reliability and dependability. This is an 8am-5pm position with a 1 hour lunch break.
Arlington (Dallas Metro), TX
1587
3701 South Cooper Street
Suite 233
Arlington, TX 76015
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