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Service Dispatcher - SRG June 30, 2025

Located in Arlington, TX

Pay: $23

Quick Books experience a huge plus. Strong Excel skills are a requirement.

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed.
Schedule return trips with customers when parts are in.
Maintain the on-call schedule for service technicians.
Maintain customer database with current information.
Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.
Provide accounting with maintenance contract billing information.
Prepare service invoices and timecards for processing.
Quick Books experience a huge plus.
Strong Excel skills are a requirement.

Required Qualifications:

Advanced customer service skills.
Ability to multi-task
Organized
Knowledge of oil and gas industry is preferred, but not required
Strong Computer skills, Advanced Excel
High school diploma
Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Daily Duties:

Take incoming customer calls.
Schedule and coordinate all service calls as calls are received.
Create dispatch ticket for all service calls.
Dispatch Service Technicians, one call at a time.
Dispatch Service Technicians from home office to first call.
Debrief Service Technicians after completion of each call.
Respond to all messages left overnight.
Maintain the dispatch board / schedule.
Forecast workload for 2 – 3 days out
Contact customers with a “Pending” status as parts are received for scheduling.
Follow up on all pending and recommended work with customer utilizing the pending work log.
Maintain the maintenance agreements, including billing, scheduling, and staging of materials, database information, customer hard files and renewals.
Help Service Manager with marketing issues as directed.
Order parts for special orders.

Arlington (Dallas Metro), TX
1587
3701 South Cooper Street
Suite 233
Arlington, TX 76015