Located in Austin, TX
Pay: $22/hour
Job Full Description
Customer Service Representative - $22/hour (South Austin, TX)
Our client, a laboratory testing company driving product innovation, is hiring a Customer Service Representative to join a fast-paced, technical business environment. This is an on-site, temp-to-hire opportunity for an experienced CSR who enjoys problem-solving, learning technical systems, and delivering high-quality customer support.
This role is ideal for candidates with 3–5 years of customer service experience, preferably in a technical or B2B setting, who are strong communicators and quick learners.
What You’ll Do
- Support customers via phone and email in a high-volume environment
- Troubleshoot customer questions using strong critical-thinking skills
- Prepare accurate quotes, orders, and documentation
- Clearly explain technical processes and requirements to customers
- Take detailed notes and document all interactions in an internal CRM
- Manage multiple priorities while maintaining accuracy and professionalism
- Collaborate with internal teams to resolve customer issues
What We’re Looking For
- 3–5 years of customer service experience (technical environment preferred)
- Strong verbal and written communication skills
- Detail-oriented with excellent note-taking habits
- Naturally curious — asks good questions and thinks through problems
- Tech-savvy and comfortable learning new systems and tools
- Experience working with CRM platforms or internal databases
- High school diploma required; Bachelor’s degree preferred
Why This Role
- On-site team environment with hands-on support and training
- Exposure to technical processes and systems
- Opportunity to convert to a permanent role based on performance
- Competitive hourly pay at $22/hour
If you’re a customer service professional who enjoys learning, problem-solving, and working in a technical environment with growth potential, Apply on our website and send your resume to Express Austin SW today!
Austin (Southwest), TX
3458
2500 West William Cannon Drive
Suite 604
Austin, TX 78745
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