C817
Located in Beaumont, TX
Pay: $12-$19/HR DOE
Job Full Description
Job Title: Insurance Customer Support Specialist
Location: Mid-County Area
Job Type: Fulltime
About Us:
We are a dynamic and growing insurance agency dedicated to delivering exceptional service and comprehensive coverage solutions to our clients. We are currently seeking a motivated and detail-oriented Insurance Customer Support Specialist to join our team. If you're a hard worker, a fast learner, and passionate about helping others, we’d love to hear from you!
Key Responsibilities:
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Customer Support: Respond promptly and professionally to client inquiries regarding insurance policies, coverage options, and claims.
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Policy Management: Process policy changes, renewals, and cancellations accurately and efficiently.
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Claims Assistance: Guide clients through the claims process to ensure a smooth and timely resolution.
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Billing & Payments: Assist clients with premium payments, billing questions, and account adjustments.
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Sales Support: Provide information about additional insurance products and services to existing and potential clients.
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Record Keeping: Maintain organized and accurate client records and documentation.
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Compliance: Ensure all activities comply with industry regulations and internal policies.
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Technology Utilization: Use Microsoft Outlook, Teams, Excel, and Word for communication, data tracking, and document management.
Qualifications & Skills:
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Strong communication and interpersonal skills.
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Ability to multitask and manage multiple client interactions effectively.
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Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word).
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A teachable attitude with a strong work ethic and goal-oriented mindset.
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Bilingual skills (Spanish/English) are a plus.
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Experience with social media advertising is a plus.
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Experience with insurance quoting software and CRM systems (we use Jenesis) is preferred but not required—training provided.
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Previous experience in customer service or insurance is a bonus but not required—we are happy to train the right candidate.
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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