ZZ98
Located in Beaumont, TX
Pay: 18.50
Job Full Description
Position: Temporary Team Lead
Department: Customer Success
Reports To: Supervisor
Location: Remote
POSITION SUMMARY
Provide support for customer service projects through monitoring agent performance, answering questions, training employees, and providing floor support. Act as a call center agent.
ESSENTIAL DUTIES & RESPONSIBILITIES
•
Provide support to agents by answering questions and assisting with calls.
•
Report any employee issues or concerns to the supervisor.
•
Monitor agent calls and provide quality assurance evaluations.
•
Provide immediate feedback, including rewarding employee performance, coaching and counseling.
•
Answer phone calls according to a client’s request.
•
Maintain client and customer confidentiality.
•
Responsible for the collection and handling of sensitive customer information data, including credit card numbers.
•
Maintain all project productivity, efficiency, and quality goals.
•
Arrive at work on time and adhere to attendance expectations.
•
Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.
•
Assist with troubleshooting of equipment or software issues. Escalate as necessary.
•
Assist with tracking agent time.
•
Other duties as assigned.
QUALIFICATIONS/REQUIREMENTS
•
High school diploma or equivalent required.
•
Prior work experience in customer service or sales role preferred.
•
Excellent telephone etiquette and ability to communicate effectively.
•
Ability to show empathy and build rapport with customers.
•
Ability to work quickly and efficiently while accessing multiple system applications.
•
Accurate spelling and good writing skills.
•
Ability to handle stress, including difficult or emotional customers in a professional manner.
•
Knowledge of Microsoft Office applications including Outlook, Word, Excel, and Windows 11 is required.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Position is sedentary. Use of a computer, keyboard, mouse and headset required.
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
Apply Now Email Us