ZZ97
Located in Beaumont, TX
Pay: $22.
Job Full Description
Job Title: Temporary Training Facilitator
Department: Training and Development
Reports To: Training Manager
Location: Remote
POSITION SUMMARY
Responsible for delivering engaging and effective remote training sessions to employees, ensuring they gain the knowledge and skills necessary to perform their roles successfully.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Passionately deliver instructor-led training via Zoom through Companies University.
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Enthusiastically record voice over for on-demand and self-paced training modules.
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Work closely with leadership and subject matter experts across the company to understand learning goals of training programs.
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Clearly communicate with training manager and the agent and client engagement (ACE) department on learner attendance, participation, challenges and successes.
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Participate in train-the-trainer sessions with instructional designers to get familiar with training curriculum.
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Meticulously rehearse all training material prior to delivering it to any audience.
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Partner with development specialists and instructional designers to continuously improve training programs.
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Request and openly receive feedback on a regular basis, embodying the training & development department’s commitment to continuous improvement.
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Promptly implement feedback from training manager, new-hire and post-training surveys, leadership and clients.
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Actively participate in personal and professional development initiatives.
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Act as a champion of challenge and change.
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Constantly question IWWCW (In What Ways Can We) do things differently.
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Other duties may be assigned.
QUALIFICATIONS/REQUIREMENTS
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Associate’s degree plus 1-2 years’ experience; or equivalent combination of education and experience.
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Passionate about continuous improvement for self and others.
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Strong emotional intelligence and ability to “read the virtual room.”
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Demonstrates project-specific fluency at a subject matter expert level.
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Knowledge of Microsoft Office applications, including Outlook, Word, Excel, PowerPoint and Windows 11 required.
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Proficient in Zoom and Microsoft Teams.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Position is sedentary. Use of computer, keyboard, mouse and headset is required.
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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