ZZ96
Located in Beaumont, TX
Pay: 20
Job Full Description
Job Title: Temporary Service Delivery Specialist
Department: Service Delivery
Reports To: Service Delivery Manager
Location: Remote
POSITION SUMMARY
Prepare and manage all report aspects of programs, complete employee processing steps and support accurate reporting, operational readiness, and performance insights across projects.
ESSENTIAL DUTIES & RESPONSIBILITIES
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Assist in the design of the reporting and analytics blueprint.
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Develop, publish, and maintain KPI dashboards and operational reports for managers and agents.
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Complete and validate daily tracking reports across all projects; resolve discrepancies prior to distribution.
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Ensure accuracy of time and attendance tracking by coordinating with project support to correct issues.
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Compile and report billable hours to support client invoicing; reconcile variances with Operations and Accounting.
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Calculate incentive program results; track, audit, and report recipients.
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Ensure onboarding and offboarding tasks are completed accurately and on schedule.
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Partner with internal groups to design and implement report automation.
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Identify process improvements and efficiency gains using company approved AI tools.
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Maintain position standard operating procedures.
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Other duties may be assigned.
QUALIFICATIONS/REQUIREMENTS
Required:
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High school diploma or equivalent; 3–5 years of experience in a training, supervisory, or related role (or equivalent combination of education and experience).
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Ability to analyze and interpret operational data from multiple platforms.
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Ability to speak professionally and present information to managers.
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Excellent verbal and written communication skills.
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Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) and Windows 11.
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Working knowledge of company approved- generative AI tools (e.g., M365 Copilot) .
Preferred:
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Associate’s degree.
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Hands-on experience with KPI dashboards, and common analytical reporting.
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Working knowledge of business intelligence tools (such as Power BI or Tableau) and/or SQL.
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Familiarity with scripting/programming language (e.g., PowerShell, Python).
PHYSICAL DEMANDS & WORK ENVIRONMENT
Position is sedentary. Use of a computer, keyboard, mouse and headset required.
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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