ZX369
Located in Beaumont, TX
Pay: 16.00
Job Full Description
Position Summary:
The Insurance Service Representative (ISR) provides high-quality customer service by assisting clients with policy inquiries, coverage changes, billing questions, and general insurance support. This role serves as a primary point of contact for customers and supports account managers and agents to ensure accurate, timely, and compliant service.
Key Responsibilities:
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Respond to inbound calls, emails, and walk-in clients regarding insurance policies
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Assist customers with policy changes, endorsements, renewals, and cancellations
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Answer questions related to coverage, premiums, billing, and claims procedures
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Accurately enter and update client information in agency management systems
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Process certificates of insurance and other policy documentation as requested
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Escalate complex issues to licensed agents or management when necessary
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Maintain compliance with company procedures and insurance regulations
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Deliver professional, courteous, and timely customer service
Qualifications:
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High school diploma or equivalent required
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Previous customer service experience required; insurance experience preferred
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Property & Casualty experience or licensing is a plus
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Strong verbal and written communication skills
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Ability to multitask and prioritize in a fast-paced environment
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Proficient with computers and standard office software
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Strong attention to detail and accuracy
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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