A011
Located in beaumont, TX
Job Full Description
Role Summary
The Level 2 IT Support Technician is responsible for resolving complex technical issues that have been escalated from the Level 1 service desk. This role requires a deep understanding of desktop operating systems, network protocols, and enterprise software. You will act as a subject matter expert, ensuring high system availability and providing a seamless technology experience for all employees.
Key Responsibilities
- Advanced Troubleshooting: Resolve escalated tickets related to hardware failures, OS corruptions, and complex software configurations.
- Network & Connectivity: Troubleshoot VPN issues, Wi-Fi connectivity, and basic LAN/WAN problems.
- System Administration: Manage user accounts, groups, and permissions within Google Workspace.
- Deployment & Imaging: Manage the lifecycle of hardware (via Jumpcloud and Freshservice) and performing hardware upgrades.
- Documentation: Maintain the internal Knowledge Base by documenting solutions for recurring issues to empower L1 staff.
- Security Compliance: Assist in the rollout of security patches, antivirus updates, and MFA enforcement.
- Project Support: Assist the Infrastructure team with office moves, server room/leasing office maintenance, or new software implementations.
Technical Requirements
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OS Proficiency
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Advanced Windows 10/11 troubleshooting.
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Cloud/SaaS
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Experience with Microsoft Office (Word, Excel) and Google Workspace.
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Networking
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Understanding of TCP/IP, DNS, and DHCP.
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Hardware
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Ability to repair/upgrade laptops, printers, and FotiVoice VOIP phones.
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Qualifications & Soft Skills
- Experience: 3–5 years in a technical support role.
- Education: Bachelor’s degree in IT/Computer Science OR equivalent experience/certifications.
- Certifications (Preferred): CompTIA Network+, Security+, Microsoft Certified, or ITIL Foundation.
- Analytical Thinking: A "detective" mindset to find the root cause of intermittent or complex issues.
- Communication: The ability to explain technical concepts to non-technical users with patience and empathy.
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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