Located in Beaumont, TX
Job Full Description
Job Summary
A Customer Service Clerk is responsible for assisting customers by providing information, processing transactions, resolving complaints, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving ability, and a customer-focused attitude.
?? Key Responsibilities
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Greet customers in person, by phone, or via email
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Respond to customer inquiries about products, services, or policies
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Process orders, returns, exchanges, and payments
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Handle complaints and resolve issues professionally
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Maintain accurate customer records and update databases
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Assist with billing questions and basic account inquiries
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Coordinate with other departments to resolve customer concerns
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Prepare reports and documentation related to customer interactions
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Follow company policies and service standards
?? Required Skills & Qualifications
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High school diploma or equivalent
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Previous customer service or clerical experience preferred
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Strong verbal and written communication skills
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Excellent interpersonal skills
- Positive Attitude
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Basic computer proficiency (MS Office, email systems, CRM software)
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Strong problem-solving abilities
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Ability to multitask and remain calm under pressure
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Attention to detail and accuracy
?? Preferred Qualifications
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
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