Located in Beaumont, TX
Pay: 10-12
Job Full Description
The Front Office Associate is responsible for delivering exceptional guest service at the front desk. This role includes greeting guests, performing check-in and check-out procedures, managing reservations, handling guest inquiries, and ensuring a smooth and welcoming arrival and departure experience. The position requires strong customer service skills, professionalism, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities
Guest Services
-
Welcome guests warmly upon arrival and provide a friendly, efficient check-in and check-out process.
-
Respond to guest requests, questions, and concerns promptly and professionally.
-
Provide information about hotel amenities, local attractions, transportation options, and dining.
-
Resolve guest issues or escalate them to the appropriate manager when necessary.
-
Deliver consistently high levels of service aligned with the Holiday Inn brand standards.
Reservations & Front Desk Operations
-
Manage room assignments and reservations using the hotel’s Property Management System (PMS).
-
Verify billing details and process payments accurately.
-
Handle phone calls, messages, and emails in a courteous and professional manner.
-
Maintain accurate guest records, logs, and reports.
-
Balance and reconcile cash drawers or shift reports when required.
Brand Standards & Safety
-
Adhere to all IHG / Holiday Inn brand service standards and operational procedures.
-
Maintain a clean, organized, and professional front desk and lobby area.
-
Follow safety and security protocols, including identity verification and emergency procedures.
-
Protect guest privacy and maintain confidentiality of personal and financial information.
Qualifications & Skills
Required
-
High school diploma or equivalent.
-
Previous customer service or hospitality experience preferred.
-
Strong verbal communication and interpersonal skills.
-
Ability to multitask and remain calm in busy or challenging situations.
-
Basic computer skills; familiarity with PMS systems is a plus.
-
Availability to work flexible hours, including evenings, weekends, and holidays.
Preferred
Physical Requirements
-
Ability to stand for extended periods.
-
Occasionally lift or move items up to 25 lbs.
-
Perform repetitive tasks such as typing and handling paperwork.
Work Environment
Beaumont, TX
2497
1660 South 23rd Street
Beaumont, TX 77707
Apply Now Email Us