W305
Located in Corpus Christi, TX
Pay: $18.00
Job Full Description
Remote Customer Service Representative, Work From Home (Must have reliable computer and internet connection)
Express Employment Professionals is hiring Remote Customer Service Representatives to support a national claims program. In this role, you will assist individuals with questions, guide them through website submissions, and provide a high level of care and empathy during each interaction. This is an inbound call center role with Tier 1/Tier 2 support.
Key Responsibilities
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Answer inbound calls and provide accurate information on general inquiries and frequently asked questions.
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Assist callers with navigating the claims submission process online.
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Handle each call with patience, professionalism, and empathy, especially in sensitive situations.
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Document interactions accurately in the client’s system.
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Follow all policies and procedures to ensure quality service and compliance.
Requirements
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Must pass a background check and drug screen.
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Completion of an Emotional Intelligence assessment (provided by Express).
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Strong customer service skills with the ability to remain calm and professional.
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Computer savvy – able to toggle between multiple programs at once.
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Quiet and distraction-free workspace.
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Must use a PC or laptop with reliable internet connection and ethernet cord (Chromebooks and Apple products not compatible).
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Headset with microphone required.
Schedule
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Monday – Friday: 9:00 AM – 9:00 PM CST
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Saturday: 10:00 AM – 3:00 PM CST (may extend to 7:00 PM depending on call volume)
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Hours may vary based on program needs. It will likely be a 40 hour work week but it will include Saturdays
This is a temporary project that starts in October
Corpus Christi, TX
1018
5449 Bear Lane
Suite 424
Corpus Christi, TX 78405
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