About the Role
We are seeking a customer-focused, detail-oriented Inside Sales Support Representative to join our clients team. This role serves as a key point of contact for customers while supporting two Outside Sales Representatives throughout the sales and order fulfillment process.
The ideal candidate is organized, computer-savvy, service-oriented, and able to remain calm and professional in a fast-paced environment. If you enjoy problem-solving, helping customers, and coordinating multiple tasks simultaneously, we'd like to hear from you.
Responsibilities
- Provide exceptional customer service and build positive customer relationships
- Prepare and process customer quotes accurately and efficiently
- Coordinate with Outside Sales Representatives to support customer accounts
- Research and locate products to meet customer needs
- Transfer inventory between branch locations as needed
- Create and issue purchase orders
- Schedule and coordinate customer deliveries
- Process customer orders and ensure timely order fulfillment
- Communicate with customers regarding product availability, order status, and delivery schedules
- Work closely with sales, operations, warehouse, and delivery teams
- Resolve customer issues and inquiries in a professional manner
- Maintain accurate records and documentation within company systems
- Perform other duties as assigned
Qualifications
- Minimum 1-2 years of customer service, sales support, order processing, or related experience
- Strong communication and interpersonal skills
- Excellent organizational and multitasking abilities
- Ability to work effectively in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Comfortable working with computer systems and learning new software
- Experience with ERP systems such as Oracle is a plus, but training will be provided
- Ability to perform basic math calculations
- Positive attitude with a strong commitment to customer satisfaction
Preferred Background
Experience in any of the following is a plus:
- Distribution
- Industrial supply
- Building materials
- Manufacturing
- Logistics
- Purchasing
- Inside sales support
- Order entry and order management