Job Details

Client company is seeking a  customer-focused individual to join their team. This position is responsible for making collection calls, updating customer account notes, providing customer service, and assisting with incoming phone calls as needed.

Responsibilities:

• Make collection calls using aging reports
• Document customer conversations and account updates in the company system
• Provide professional customer service to customers by phone
• Answer incoming calls and direct inquiries appropriately
• Maintain accurate records and notes
• Perform general administrative and data entry duties as needed

Qualifications:

• Basic computer skills and ability to learn new software
• Strong communication and customer service skills
• Comfortable speaking with customers by phone
• Ability to multitask and stay organized
• Accurate data entry and attention to detail
• Previous customer service, administrative, call center, or collections experience is a plus