Located in El Paso, TX
Pay: 14
Job Full Description
Patient Care Coordinator - $14.00/HOUR or more BOE
As a Patient Care Coordinator, you will play an essential role in creating an exceptional patient experience. You will often be the first point of contact for our patients, providing a warm welcome, answering questions, scheduling appointments, and helping ensure the clinic operates efficiently.
The ideal candidate is compassionate, professional, highly organized, and able to thrive in a fast-paced environment while delivering outstanding customer service.
Responsibilities
- Answer incoming phone calls and assist patients with scheduling appointments.
- Handle patient questions, concerns, and inquiries in a timely, professional, and compassionate manner.
- Enter and maintain accurate patient information in electronic medical records.
- Transcribe and document patient chart notes as needed.
- Collect patient payments and assist with related administrative processes.
- Communicate with insurance companies to verify patient benefits and coverage.
- Order, organize, and maintain clinic supplies and inventory.
- Maintain a clean, organized, and welcoming clinic environment.
- Assist with general office administration and daily operational tasks.
- Help coordinate office priorities, personnel-related tasks, and workflow to maximize productivity.
- Build positive relationships with patients and provide exceptional customer service.
- Work independently while also collaborating effectively with the clinic team to achieve organizational goals.
- Learn and adapt to new technology, systems, and procedures as needed.
Qualifications
- Must be bilingual in English and Spanish, with the ability to communicate effectively with patients, families, and team members in both languages.
- Minimum of 3 years of customer service experience required.
- Previous experience in a healthcare, medical office, or clinic environment is preferred.
- Ability to multitask and work independently in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong computer skills and the ability to learn electronic medical records systems.
- Previous experience with electronic medical records is preferred.
- Strong organizational and time-management skills with excellent attention to detail.
- Ability to build rapport with patients and provide compassionate, high-quality customer service.
- Comfortable learning and adapting to new technology and systems.
- High school diploma or equivalent required.
Benefits
- Health insurance
- Paid sick time
- Paid time off
- Retirement plan
If interested, please call (915) 842-8252 for more details and email resumes to Jobs.WestElPasoTX@ExpressPros.com.
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El Paso (West), TX
2522
5200 North Mesa
Suite C-101 A
El Paso, TX 79912
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