0033
Located in Farmers Branch, TX
Pay: $18.00
Job Full Description
CUSTOMER SERIVCE REP
$18/HR. (FARMERS BRANCH, TX)
Statement of the Position: Coordinates with branch leaderships, Rehabilitation Technology Supplier (RTS), Technician and other office support personnel to ensure that all operational procedures are completed in accordance with company policy and within expected time frames. Provides administrative office support and maintains ongoing communication with referral sources, clients and caregivers, acting as a liaison.
Duties and Responsibilities / Essential Functions:
1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
2. Answers phone calls and manages phone requests and inquiries in a helpful and professional manner. Takes the initiative to bring inquiries to a conclusion where at all possible, thereby avoiding return phone calls from the Branch Manager or other personnel. Communicates with clients, clinicians and caregivers to provide follow-up on pending orders as directed by branch leadership.
3. Coordinates with branch staff and clients/caregivers to set client/referral source evaluation, delivery and repair appointments.
4. Assists in completion of work orders which may involve but is not limited to verification that all necessary client information is documented, equipment detail entry, and verification of eligibility for funding. Accepts delivery of goods when necessary.
5. Performs data entry of all pertinent information, including scanning documentation received. Files documents and folders.
6. Assists with physical inventory at the direction of branch leadership.
7. Provides clerical support for preparation of inventory documentation.
8. Responsible for continuing education related to job duties, i.e. remaining informed about and familiar with NSM’s current and/or new policies and procedures, checking WNSM for new information on an ongoing basis, completing Learning Links and attending courses or seminars as assigned by the Branch Manager or OA.
9. Completes follow up phone calls efficiently and professionally.
10. Performs any directly-related job duties as assigned by branch leadership. Carries out all position expectations in a professional manner.
11. Must maintain regular and predictable attendance.
Resumes go to Mari Alba at mari.alba@expresspros.com
Irving (Dallas Metro), TX
1740
4070 North Belt Line Road
Suite 126
Irving, TX 75038
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