3092
Located in Coppell, TX
Pay: $18-19.00
Job Full Description
As Customer Service Representative (CSR),– you will be responsible for entering, monitoring and tracking customer purchase orders, processes debit/credit memos, maintaining order information filing system, and providing knowledgeable support for assigned product lines. This role is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues and may train or mentor lower-level CSRs.
This position will report to the Manager Customer Service
MAJOR ACCOUNTABILITY:
Entering, monitoring and tracking of customer purchase orders
Processing debit/credit memos
Maintaining order information filing system
Providing knowledgeable customer support for assigned products and services.
KEY TASKS & RESPONSIBILITIES:
Respond to customer inquiries by telephone or email to provide non-technical problem resolution.
Resolve routine and basic problems and communicates solution or requested information to the customer.
Analyze customer service needs and refer to other service or technical departments for follow-up as needed.
May utilize a customer relationship application or database to record activities and research product information.
Utilize a computerized system to gather information and confirm sales prompted by incoming calls.
May promote products/services but does not have a sales quota.
Work is routine or follows standard procedures.
Communicate information that requires little explanation or interpretation.
May train or mentor less experienced CSRs.
EDUCATION & EXPERIENCE:
High School diploma or equivalent is required.
Minimum of 1 years of relevant customer service experience is required.
Prior experience with Enterprise Resource Software (ERP), specifically QAD, or Material Requirements Planning (MRP) is a plus.
Must basic understanding and experience using computer systems and equipment.
Irving (Dallas Metro), TX
3410
4070 North Belt Line Road
Suite 126
Irving, TX 75038
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